FAQ

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods available through our secure checkout.

Q: Is it safe to order from your website?
A: Yes! We use secure encryption technology to protect your personal and payment information.

Q: Can I modify or cancel my order?
A: Please contact us immediately at lionsnotsheepspetstore@gmail.com if you need to modify or cancel your order. We'll do our best to help, but once an order is processed, changes may not be possible.

Shipping & Delivery

Q: How long does shipping take?
A: Delivery times vary depending on your location. You'll receive tracking information once your order ships.

Q: Do you ship internationally?
A: Please contact us at lionsnotsheepspetstore@gmail.com to inquire about international shipping options.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

Returns & Exchanges

Q: What is your return policy?
A: We want you and your pet to be completely satisfied! If you're not happy with your purchase, please contact us within 30 days of receiving your order.

Q: How do I return an item?
A: Email us at lionsnotsheepspetstore@gmail.com with your order number and reason for return, and we'll provide you with return instructions.

Products

Q: Are your products safe for pets?
A: Yes! We carefully select products that meet safety standards for pets. However, always supervise your pet with new toys and products.

Q: Do you have products for specific pet types?
A: Yes! Browse our collections to find products specifically designed for different types of dogs.